1. 14-day refunds
Ask within 14 days of any payment, for a new subscription, a renewal or an upgrade, and we refund that payment in full. You do not need to give a reason. Write to support@vallkey.com from your account email, or reply to your receipt.
2. How refunds are paid
Our order process is run by Paddle.com, our reseller and merchant of record. Refunds go back to the card or account you paid with, through Paddle, usually within 5 to 10 business days depending on your bank. Sales tax or VAT you paid is refunded with it.
3. Cancelling
You can cancel at any time from Billing in the dashboard. Your plan stays until the end of the period you already paid for, then the account moves to the Free plan. Nothing is deleted and your keys keep working within the Free limits. After 14 days, the rest of a period is not refunded, unless the law where you live says otherwise.
4. Changing plans
Upgrades and downgrades apply at once. Paddle works out the difference for the rest of the period: you pay only the extra for an upgrade, and a downgrade leaves a credit that is used on your next payments.
5. If we fail you
If Vallkey is unavailable for a long time or does not work as described, tell us. We will refund the affected period even after 14 days. Customers on the Business plan get the credits their agreement describes.
6. Questions
Email support@vallkey.com. We answer within one business day. You can also contact Paddle about a payment through the link in your receipt.